LISTEN TO THE INTERVIEW

We brought in Ari Weinzweig...

Ari is the co-founder of Zingerman's Community of Businesses, which is world renowned for their culture of superior customer service. How can you cultivate such a culture within your association and what would that do for member and staff retention?  

In the interview, we discussed:  

  • How Ari developed a culture of superior customer service.
  • The truth about employee engagement.
  • The role of beliefs and how they shape the organizational culture.

EACH OF THESE INTERVIEWS WAS CONDUCTED LIVE, GIVING YOU THE CHANCE TO GIVE INPUT AND ASK QUESTIONS. 

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